FAQ & Shipping

How long does shipping take?

Orders, under normal circumstances typically are shipped and delivered within 10-12 business days. With the COVID situation in the world and the transportation issues that have resulted from it, we ask that you allow 14-17 business days for delivery until things get back to normal. Shipping times vary based on the individual store and destination.


How can I track my order?

If you want to check the delivery status of your order, you can find the most updated tracking information by visiting the Order History page.

If you have any other questions about the status of your order, you can contact our Customer Service team.


How much does shipping cost?

The shipping cost will always be included because we don't want there to be any sticker shock at checkout. The price you see on the product is the price you pay!


Where does my order ship from?

We are a global platform, connecting customers with manufacturers from across the world. Your order could ship from a variety of locations depending on the manufacturer.